Chinazor Stephanie Amorha

2 Boston Street Nottingham NG1 1BG   +447776760606   chizzybrownamorha@gmail.com

Profile Summary

A highly motivated individual. Committed with the drive to succeed, and the ability to adapt innovating and infuse new ideas with hard work.

As a Client Service Executive with 8 years of experience strengthening the client experience on the bank product visibility and awareness. Currently, a Credit Card Campaign Officer who processes and drives the bank Credit Card usage and benefit to the clients, also manages the enhancement of the product features changes of the Card through learning more about our competitor’s offerings and seeing what to do that will be better for our product productivities sales and usage.

Expert in managing client experiences by resolving their banking issues, improving financial performances by conducting inventory analysis, and creating strategic operational plans.

Recognized the best performing Customer Service Executive in the whole Port Harcourt region in 2016. Held the role of the Digital Champion in 2016, where I championed the migration of about 80% of my branch Customers to digital platform usage which impacted the branch revenue growth.

Strong record of identifying areas that need improvement, boosting sales, great client Communication, and Issue solving skills.

Areas of Expertise

Customer service proficiency, managing databases, and filing system, Resourceful in Mobilizing and Coordinating, Excellent interpersonal Communication skills, Campaign ideas, highly motivated and always willing to learn, Proficiency in Computer Microsoft Office suite, Microsoft Word, and Excel.

 

WORK EXPERIENCE

CEO KENAZI COLLECTION (SELF-EMPLOYED) March 2021 – Aug 2022

 

• Man Overall operations and growth of the Company
• Ensures that operations run smoothly as possible
• Branding and marketing the brand to drive profitability
• Securing appropriate Online tools for the brand
• Ensuring that assets are secured to operate the business
• Decides on spending and Monitors the business’s regular spending to update the budget

 

Credit Card Campaign Officer, Standard Chartered bank              July 2020 – Feb 2021

• Review other competitors’ rate differences
• EDM circulation to clients on Credit card features and benefits
• Assess the client’s financial status
• Evaluate creditworthiness and risks
• Contact clients to gather financial data and documentation
• Analyze risks and approve or reject loan requests
• Calculate financial ratios (e.g. credit scores and interest rates)
• Set up payment plans
• Maintain updated records of credit card applications
• Follow up with clients about loan renewals
• Monitor the progress of existing credit card
• Key achievement
• Single-handedly drove the Campaign of bank staff without credit cards and got 70% of successful applicants.
• Inactive and Dormant Credit card client called and was able to achieve 50% Activation.

Client Service Executive, Standard Chartered bank                        Sept 2015 - 2020

• Assisting clients with digital migration banking products such as account opening, Statement requests, and investments.
• Log/resolve complaints, refer unresolved issues to the designated team
• Managing security Items such as ATMs, Cheque booklets, Tokens, return Cheque, etc
• Develop sales through good services to new or existing customers which aim at revenue growth
• All customer complaints are to be resolved within the expected time frame
• First-line support to clients attending to queries, and responding to requests on a variety of banking transactions
• Code calling to clients to update expired file documentation and dormant account reactivations.

 

• Key Achievements
• Opening 6 My Dream Accounts (MDA) with an initial deposit of 12 million each
• Getting a client to Fix 54 million in our Fixed Deposit
• Booking a treasury Bill of 60 million
• Drove the Digital migration of the branch clients by up to 85%

Teller/Branch Operational Officer (BOO), Standard Chartered bank      Feb 2014 - 2015

• Attend daily to customers on transfer requests, cash deposits, and withdrawals
• Issuance of Cash balance, Draft issuance, and Clearing cheque processing
• Processing of PTA/BTA for traveling Clients and Bill payments
• Collating and Scanning Client account opening forms, Client service requests /Update forms, and Complaints to the bank Hub for resolving and processing.
• Key Achievements
• Referrals of a minimum of 10 accounts opening daily to the sales team.
• Referral of dormant account reactivation (Usd &Ngn) deposit of $10,000 and 500,000

 

Priority Service Officer PSO, Standard Chartered bank                     Oct 2013 - 2014

Job Description: To acquire deepen and grow Priority banking customer relationships through effective relationship management. Focusing especially on the analysis and satisfaction of priority Customers’ personal finance and investment needs.

• Dormant account reactivation
• Improve the branch and segment NPS scores
• Increase customer satisfaction and service quality as per established standards
• Achieve the branch's overall profitability target.
• Actively grow the priority & International Banking segment through new to bank Customer acquisition
• Maintain excellent customer experience and grow customer loyalty
• Resolve customer complaints within the expected time frame
• Adhere consistently to the local and international regulatory standards
• Grow the number of customers signed on to alternate channels

 

Managing Director Personal Assistant/Secretary, Zebbra Energy LTD     April 2012 - 2013

Acting as the first point of contact: dealing with correspondence and phone calls

• Managing diaries and organizing meetings and appointments, of the managing director
• Booking and arranging travel, transportation, and accommodation of the MD
• Organizing office events and conferences
• Dealing with correspondence and phone calls
• Reminding the managing director(MD)of important tasks, appointments & deadlines
• Typing, Compiling, and preparing reports and Presentations
• Managing databases and filing systems
• Liaising with staff, suppliers, and Clients
• Collating and filing expenses

 

Sales /Customer Service Representative, Q Energy Limited                     Nov 2011 - 2012

• Strategic Business Development in other to increase companies' sales.
• Identify and target business opportunities in new markets as well as increased sales in the company’s main market.
• Assist in developing and managing the company’s marketing and sales activities
• Develop and Implement a new purchasing and marketing service product
• Establishing good marketing strategy and planning market research which includes the client’s needs
• Market Research & Business Intelligence, to discover our market target
• Inventory Management & Procurement, which enables proper accountability of our daily transactions
• Ensure Client orders are delivered timely and properly installed
• Take all client complaints and feedback as this helps to improve our business services

 

Service Ambassador/ Bulk teller/Customer Service Representative (SME & Priority Banking), Standard Chartered bank - NYSC                                                 Oct 2010 - 2011

• Maintain cordial relationships with existing and new customers.
• Ensure that the highest standard of services is provided to customers at all times.
• Providing support service regarding bank accounts and diverse banking products as a service
• To generate business through cross-selling banking products to customers transacting at counters
• Attending to client depositing bulk funds and counting and strapping
• Ensure screening all cash deposited under UV light to avoid receiving fake.
• Code calling to clients to update expired file documentation and dormant account reactivations.

 

Creative Designer; Rogareso Limited Lagos (IT) 2005 - 2006

. Designing of clothes and fashion wears

. Bead making

. Craft and Inventory management

. Innovative designs for artworks, ideas, and concept creating

. Office management, the daily sales, and activities of the office

 

EDUCATION/CERTIFICATIONS

 

Federal Government Girls College Lejja Nsukka; National Examination Council (             NECO)       2001

 

Institute of Management and Technology; National Diploma (ND)                                            2005

 

Goethe Institut Nigeria; "In Dialogue" - Artist Participation Certificate                                  2009

 

The University of Nigeria Nsukka; BA Fine and Applied Arts                                                                2010

 

AfriHub ICT Solutions for Africa; Universal Mandatory IT Training (UMITT)                            2010

 

SafetyPro Consulting Limited; First Aid & CPR                                                                                    2017

 

 

PERSONAL SKILLS

• Good Interpersonal Skills
• Highly Motivated and always willing to learn
• Proficiency in Computer Microsoft Office Suite, Microsoft Word, and Excel
• Speaks Good English with excellent mental attitude and interpersonal relationship
• Ability to succeed in a challenging environment (resilient) and a great team player.